Bounce Ball Privacy Policy —
Your Data, Our Responsibility

Scope & Applicability

Bounce Ball is an online entertainment gaming platform serving players in Bangladesh and beyond. We believe privacy is a fundamental right for every user. This privacy policy applies to the bounceball.org website and all related services.

This policy tells you what types of personal data we collect, why we collect it, how we use it, and the steps we take to keep it safe. By using our platform, you are considered to have accepted this privacy policy.

Bounce Ball's privacy policy is reviewed and updated regularly. We will post a notice on the platform whenever significant changes are made. It is a good habit to check this page before each visit to the site.

What Information Is Collected

When you create an account and use our services at Bounce Ball, we collect certain information. This falls into two categories — information you provide directly, and information collected automatically while you use the platform.

Directly Provided Information

• Full Name & Date of Birth
• Email address and phone number
• Residential Address & Country
• National ID or passport details (for KYC verification)
• Payment Method Details (bKash/Nagad number)
• Account username and password (encrypted)

Automatically Collected Information

• IP address and device type
• Browser Version & Operating System
• Site access times and session duration
• Pages Visited & Click Patterns
• Gaming History & Transaction Records
• Cookies & Local Storage Data

Why We Collect Your Information

Bounce Ball only collects data when there is a clear reason to do so. Collecting unnecessary information goes against our principles. Every piece of data we collect has a specific purpose:

• Account Management: Core information is needed to create, verify, and manage your account.
• Financial Transactions: Payment information is necessary to ensure deposits and withdrawals are processed smoothly and securely.
• Legal Compliance: Identity verification is mandatory to comply with KYC and AML (Anti-Money Laundering) regulations.
• Customer Support: We need your data to resolve issues and provide timely support.
• Platform Development: Usage patterns are analyzed to deliver a better experience.
• Security Assurance: To detect and prevent fraud and unlawful activity.
• Promotional Communications: Promotional offers and bonus information are only sent with your consent.

Cookies & Tracking Technologies

Bounce Ball's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie Types

• Essential Cookies: Required for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Functionality Cookies: To remember your preferences and settings — such as your language selection.
• Analytics Cookies: To understand how users navigate and use the site — this data is completely anonymous.
• Marketing Cookies: Used to show you relevant advertisements.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working properly.

Data Sharing Policy

Bounce Ball never sells your personal data. However, limited information may be shared with third parties in certain specific circumstances:

• Payment Processor: Necessary information is shared with bKash, Nagad, or other payment partners to process transactions.
• Legal Authorities: We may be required to share data with government authorities under court orders or legal obligations.
• Technology Partners: Technology companies that support platform operations — they may only use your data in accordance with agreed contractual terms.
• Security Investigation: With relevant parties when required to investigate fraud or illegal activity.

Data Retention Period

Your data is not kept longer than necessary. However, certain data must be retained for a specified period due to legal or regulatory requirements.

• All data is retained for as long as the account remains active.
• Financial transaction records are generally retained for up to 5 years after an account is closed.
• KYC documents may be retained for up to 7 years in accordance with legal requirements.
• Support chat history is retained for up to 2 years.
• Data is securely deleted once the retention period expires.

Your Rights

As a Bounce Ball user, you have several important rights over your own data. We fully respect each of these rights.

Security Measures

Bounce Ball uses industry-standard security technology to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data transfers on the site are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — only a hashed version is kept.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Audits: Regular penetration tests are conducted by independent security specialists.
• Firewall & IDS: Advanced firewall and intrusion detection systems are active.
• Staff Training: All staff are trained in proper data protection practices.

Minor Protection

Bounce Ball strictly prohibits anyone under 18 from using the platform. We believe responsible gaming starts with proper age verification.

• Age verification is mandatory at the time of registration.
• Suspicious accounts are subject to additional KYC verification.
• Any account found to belong to a minor is closed immediately.
• We never intentionally collect data from minors.

If you believe a minor is using our platform, please contact our support team. To learn more about responsible gaming, visit our Responsible Gaming View the page.

Policy Changes

Bounce Ball may update this privacy policy from time to time. Changes in law, adoption of new technology, or shifts in business operations may require such updates.

• A notice will be posted on the website whenever significant changes are made.
• A summary of changes will be sent to your registered email address where possible.
• The date of the most recent update will always be displayed at the top of the page.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our data protection team:

• Email: [email protected]
• Response Time: Within a maximum of 30 business days
• Language: Support available in Bengali and English

We take your privacy seriously and give careful attention to every request. Your trust and confidence in Bounce Ball means everything to us.